Frequently Asked Questions
Find fast answers and learn how to get the most out of TestSignal’s testing tools.
General FAQs
General FAQs
General FAQs
01
What is TestSignal?
TestSignal is an A/B testing platform built for Shopify merchants. It lets you test prices, shipping rates, product pages, images, descriptions, themes, and layouts—without duplicating products or breaking SEO.
01
What is TestSignal?
TestSignal is an A/B testing platform built for Shopify merchants. It lets you test prices, shipping rates, product pages, images, descriptions, themes, and layouts—without duplicating products or breaking SEO.
01
What is TestSignal?
TestSignal is an A/B testing platform built for Shopify merchants. It lets you test prices, shipping rates, product pages, images, descriptions, themes, and layouts—without duplicating products or breaking SEO.
02
Do I get a free trial?
02
Do I get a free trial?
02
Do I get a free trial?
03
Does TestSignal work for all Shopify stores?
03
Does TestSignal work for all Shopify stores?
03
Does TestSignal work for all Shopify stores?
04
Do I need to duplicate products to run tests?
04
Do I need to duplicate products to run tests?
04
Do I need to duplicate products to run tests?
05
Will TestSignal slow down my store?
05
Will TestSignal slow down my store?
05
Will TestSignal slow down my store?
06
Do I need a developer to use TestSignal?
06
Do I need a developer to use TestSignal?
06
Do I need a developer to use TestSignal?
07
How long does setup take?
07
How long does setup take?
07
How long does setup take?
08
What happens to my tests if I uninstall TestSignal?
08
What happens to my tests if I uninstall TestSignal?
08
What happens to my tests if I uninstall TestSignal?
Testing FAQs
Testing FAQs
Testing FAQs
01
What is A/B testing in TestSignal?
A/B testing lets you compare different versions of prices, pages, or store experiences to see which one performs better with real shoppers.
01
What is A/B testing in TestSignal?
A/B testing lets you compare different versions of prices, pages, or store experiences to see which one performs better with real shoppers.
01
What is A/B testing in TestSignal?
A/B testing lets you compare different versions of prices, pages, or store experiences to see which one performs better with real shoppers.
02
Can tests affect my inventory or feeds?
02
Can tests affect my inventory or feeds?
02
Can tests affect my inventory or feeds?
03
Do I need to change my theme or code to run tests?
03
Do I need to change my theme or code to run tests?
03
Do I need to change my theme or code to run tests?
04
How many products can I test in a price experiment?
04
How many products can I test in a price experiment?
04
How many products can I test in a price experiment?
05
Can I test more than two versions?
05
Can I test more than two versions?
05
Can I test more than two versions?
09
Can I preview the test before launching?
09
Can I preview the test before launching?
09
Can I preview the test before launching?
10
Will customers notice they are part of a test?
10
Will customers notice they are part of a test?
10
Will customers notice they are part of a test?
08
Can I edit a running experiment?
08
Can I edit a running experiment?
08
Can I edit a running experiment?
06
Does TestSignal support subscription products?
06
Does TestSignal support subscription products?
06
Does TestSignal support subscription products?
07
Can I pause an experiment?
07
Can I pause an experiment?
07
Can I pause an experiment?
11
How much traffic do I need?
11
How much traffic do I need?
11
How much traffic do I need?
Analytics FAQs
Analytics FAQs
Analytics FAQs
01
How often does TestSignal update analytics data?
Analytics refresh every 30–60 seconds, combining Shopify Web Pixel, server-side events, and TestSignal tracking for high accuracy.
01
How often does TestSignal update analytics data?
Analytics refresh every 30–60 seconds, combining Shopify Web Pixel, server-side events, and TestSignal tracking for high accuracy.
01
How often does TestSignal update analytics data?
Analytics refresh every 30–60 seconds, combining Shopify Web Pixel, server-side events, and TestSignal tracking for high accuracy.
02
Can I export my experiment data?
02
Can I export my experiment data?
02
Can I export my experiment data?
03
What time zone is used in analytics?
03
What time zone is used in analytics?
03
What time zone is used in analytics?
04
Does TestSignal include taxes in revenue metrics?
04
Does TestSignal include taxes in revenue metrics?
04
Does TestSignal include taxes in revenue metrics?
05
Do analytics include POS orders?
05
Do analytics include POS orders?
05
Do analytics include POS orders?
09
Why is one group getting more traffic than others?
09
Why is one group getting more traffic than others?
09
Why is one group getting more traffic than others?
10
Why do my add-to-cart numbers look high but orders are low?
10
Why do my add-to-cart numbers look high but orders are low?
10
Why do my add-to-cart numbers look high but orders are low?
08
Why does a variation show zero data?
08
Why does a variation show zero data?
08
Why does a variation show zero data?
06
Why are my results showing low sessions or orders?
06
Why are my results showing low sessions or orders?
06
Why are my results showing low sessions or orders?
07
Why is my revenue different from Shopify’s report?
07
Why is my revenue different from Shopify’s report?
07
Why is my revenue different from Shopify’s report?
Traffic FAQs
Traffic FAQs
Traffic FAQs
01
How is traffic allocated in a test?
TestSignal splits visitors evenly across your test variants by default, but you can customize traffic allocation if you want certain variants to receive more or less traffic. This helps focus results on priority variations while still collecting meaningful data from all groups.
01
How is traffic allocated in a test?
TestSignal splits visitors evenly across your test variants by default, but you can customize traffic allocation if you want certain variants to receive more or less traffic. This helps focus results on priority variations while still collecting meaningful data from all groups.
01
How is traffic allocated in a test?
TestSignal splits visitors evenly across your test variants by default, but you can customize traffic allocation if you want certain variants to receive more or less traffic. This helps focus results on priority variations while still collecting meaningful data from all groups.
02
Can I adjust traffic after a test has started?
02
Can I adjust traffic after a test has started?
02
Can I adjust traffic after a test has started?
03
Why is my test getting low traffic?
03
Why is my test getting low traffic?
03
Why is my test getting low traffic?
04
How much traffic do I need for a test?
04
How much traffic do I need for a test?
04
How much traffic do I need for a test?
05
Does pausing a test stop traffic immediately?
05
Does pausing a test stop traffic immediately?
05
Does pausing a test stop traffic immediately?
06
Can I target traffic by device or region?
06
Can I target traffic by device or region?
06
Can I target traffic by device or region?
07
Why is mobile traffic higher than desktop?
07
Why is mobile traffic higher than desktop?
07
Why is mobile traffic higher than desktop?
Maximize Profits From Every Click
Proven ROI Guaranteed — Try TESTSignal Free for 14 Days
Maximize Profits From Every Click
Proven ROI Guaranteed — Try TESTSignal Free for 14 Days
Maximize Profits From Every Click
Proven ROI Guaranteed — Try TESTSignal Free for 14 Days
Maximize Profits From Every Click
Proven ROI Guaranteed — Try TESTSignal Free for 14 Days
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Boca Raton. Florida
support@testsignal.com
Quick Menu
Built for
Copyright 2025 TestSignal. All rights reserved
Boca Raton. Florida
support@testsignal.com
Quick Menu
Built for
Copyright 2025 TestSignal. All rights reserved